Refund policy
Refund & Return Policy
At Eir, we want every order to arrive correctly and in good condition.
Because our products are dietary supplements, we are unable to accept returns of opened, used, or tampered products. This policy helps protect product quality, safety, and customer trust.
Returns
Due to the nature of dietary supplements, Eir does not accept returns of opened or used products.
To be eligible for review, an item must be unopened, unused, and in its original packaging.
If you have an issue with your order, please contact us at info@eirrx.com within 7 days of delivery.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
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Your order number
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The email address used at checkout
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A description of the issue
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Photos of the product and packaging
Once we review the issue, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the situation.
Refunds
Refunds are reviewed on a case-by-case basis.
Approved refunds will be issued to the original payment method when possible. Please allow time for your bank or payment provider to process the refund after it has been issued.
Shipping fees may be non-refundable unless the issue was caused by an incorrect, damaged, or fulfillment-related order problem.
Cancellations
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee cancellations once an order has entered fulfillment or shipped.
Because Eir products are fulfilled through our fulfillment partner, orders may begin processing shortly after they are placed.
Address issues
Customers are responsible for entering the correct shipping address at checkout.
Eir is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an address error, contact us immediately at info@eirrx.com. We will do our best to help, but we cannot guarantee changes once an order has entered fulfillment or shipped.
Lost or delayed packages
Carrier delays may occur and are outside of Eir’s control.
If your package appears lost or delayed, contact us at info@eirrx.com with your order number and tracking information, and we will review the issue.
Final sale items
Opened, used, damaged-after-delivery, or tampered products are considered final sale and are not eligible for return.
Contact us
For return, refund, or order issue questions, contact us at:
We aim to respond within 1–2 business days.